Please find a selection of Customer Care Training courses including Excellent Customer Care - Incoming Calls, Outstanding Customer Service Skills and Dealing with Difficult People Our customer care training courses take place in our 7 major venues: London, Birmingham, Leicester, Bristol, Leeds, Manchester and Edinburgh. Additionally, we run customer care training courses in over 50 other UK locations including Aberdeen, Newcastle, Oxford and Exeter to mention just a few. We also deliver these courses in-house or on a 1-2-1 basis.
|Advanced Customer Service for the Public Sector||View course details|
|Advanced Customer Service for the Public Sector- Virtual Training||View course details|
|Advanced Customer Service for the Tourism, Leisure and Hospitality Industry||View course details|
|Advanced Customer Service for the Tourism, Leisure and Hospitality Industry- Virtual Training||View course details|
|Call Centre - Achieving Best Practice||View course details|
|Call Centre - Achieving Best Practice- Virtual Training||View course details|
|Customer Care||View course details|
|Customer Care - Incoming and Outgoing Calls||View course details|
|Customer Care - Incoming and Outgoing Calls- Virtual Training||View course details|
|Customer Care- Virtual Training||View course details|
|Customer Excellence for Finance Staff||View course details|
|Customer Excellence for Finance Staff- Virtual Training||View course details|
|Customer Satisfaction as a Selling Tool||View course details|
|Customer Satisfaction as a Selling Tool- Virtual Training||View course details|
|Dealing with Difficult People||View course details|
|Dealing with Difficult People- Virtual Training||View course details|
|Dealing with Incoming Calls Positively||View course details|
|Dealing with Incoming Calls Positively- Virtual Training||View course details|
|Delivering Excellence Via Email - Half Day (am)||View course details|
|Delivering Excellence Via Email - Half Day (am)- Virtual Training||View course details|
We offer all of courses in numerous options to suit you, we deliver them at many fixed venues and times as well as in-house, 1-2-1 and u-choose training options:
An experienced trainer giving a course of your choice, at your premises.
View the pre arranged courses available and where they are.
A course of your choice, at the venue of your choice, whenever you like!
The undivided attention of a top PTP trainer at your premises.
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.